Shipping policy
SHIPPING POLICY
Overview
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This Shipping Policy outlines the delivery terms and procedures for orders placed on Zevra. By placing an order with us, you accept the practices described in this policy.
SECTION 1 - PROCESSING TIMES
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All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped along with tracking information.
Orders are not shipped or delivered on weekends or major holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
SECTION 2 - SHIPPING RATES & DELIVERY ESTIMATES
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Shipping charges for your order will be calculated and displayed at checkout based on your delivery address, package weight, and selected shipping method.
* **Standard Shipping:** Estimated delivery within 5 to 7 business days.
* **Expedited Shipping:** Estimated delivery within 2 to 3 business days.
Delivery delays can occasionally occur due to carrier backlogs, weather conditions, or customs processing (for international orders), which are outside of our direct control.
SECTION 3 - SHIPMENT CONFIRMATION & ORDER TRACKING
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You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours. You can use this tracking link to monitor the real-time status of your delivery.
SECTION 4 - CUSTOMS, DUTIES, AND TAXES
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Zevra is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping (tariffs, taxes, and other import fees) are the sole responsibility of the customer. Please check with your local customs office to understand potential charges before placing an international order.
SECTION 5 - DAMAGES AND LOST PACKAGES
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Zevra is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging materials and damaged goods before filing a claim.
If your tracking indicates that your package was delivered but you have not received it, please check with your neighbors or local carrier facility first, then reach out to our support team for assistance.
SECTION 6 - INCORRECT ADDRESS DISCLAIMER
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It is the responsibility of the customer to ensure that the shipping address entered at checkout is correct. We do our best to speed up processing and shipping times, which means we cannot always accommodate address change requests. If a package is returned to us due to an incorrect or incomplete address, you will be responsible for the cost of reshipping the item.
SECTION 7 - CONTACT INFORMATION
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If you have any questions or concerns regarding your shipment or our shipping policies, please contact us at support@zevra.com.